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Genesys Developer


Genesys Developer

Location: REMOTE,

Resposibilities:


Genesys Developer

Location: Remote / Telework. 

·  Experience in Contact Center Technology using Genesys Framework

·  Hands on Experience on Composer SCXML Work-flow development using ECMA Script, HTTP Rest, Web Request, WebService blocks, DB blocks, etc

·  Good hands on experience with Genesys Config/Management Layers, Routing layer, GVP, SIP layer/Media layer

·  Hands on experience with Composer/IRD Strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)§  Expertise on Genesys Rules System

·  Provisioning of Rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment

·  GRAT Audit Trial

·  GRE Cluster, etc

·  Application logs troubleshooting

·  SIP Server/T-Server (T-lib)

·  SIP Messaging

·  Universal Routing Server

·  Orchestration Server

·  Stat Server

·  GVP Components

·  Genesys Rules Engine

·  Messaging between ORS and URS such as invokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueuequery, etc


Work with Application Development Team supporting IVR, middleware, and Contact Center Desktop Integration Services

·  Responsibility for delivering high quality voice and CTI

·  Providing estimates, responsibility for detailed analysis, design, and development, unit testing, providing support during QA and UAT cycles and a defect free production delivery

·  In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications

·  This position will require off hours support as needed

·  Application developers are expected to work closely with the entire IVR and CTI development team in the US and India. 

Job Features
Job Category Genesys Developer
Duration Full Time
Job Location REMOTE,

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