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Technology Help Desk Technician


Technology Help Desk Technician

Location: Norfolk, VA

Resposibilities:

Job Summary:
Serves as the key point of contact for HRT desktop and office, information systems, network, and telecommunications problems. Performs a variety of technical, administrative and help desk duties for
the Technology Department. In addition, must meet multiple demands on a timely basis and have a customer service focus.

Essential Job Functions:
• Receives all calls for information systems, telecommunications, and multi-function device assistance company-wide.
• Provides initial troubleshooting where appropriate and inputs all telephonic information into the Help Desk systems database.
• Field all calls for computer assistance by HRT employees, as needed.
• Collects, organizes, records, and verifies the accuracy of data and information for departments as assigned.
• Produces a variety of typed statistical and narrative reports; reviews typed materials for accuracy of grammar, spelling, punctuation, and format and makes corrections.
• Composes factual reports and correspondence in accordance with instructions.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures;
• Responsible for maintaining a general awareness of HRT’s EMS;
• Responsible for handling all related job responsibilities in accordance to HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
Examples of Duties (Duties listed are not intended to be all-inclusive nor to limit duties that might reasonably be assigned)
Handles help desk phone calls for department. Assist in the maintenance of department files and performs data entry as required. Researches and provides reports as needed to department
personnel. Types, photocopies and distributes reports. Performs other duties as assigned.
 
Required Knowledge, Abilities and Skills essential to Job Functions:
Knowledge of the activities, functions, and organization of HRT. Knowledge of Windows 2000/XP, PC hardware/software and configuration/troubleshooting are essential.
Ability to quickly identify 
problems and implement solutions with minimal downtime.
Familiarity with MS Office Suite 2003 and above required.
Ability to communicate effectively, orally, and in writing, with the public and with 
employees to exchange and clarify information and to understand the views of others.
Ability to organize own work and to work independently. Ability to establish and maintain manual and 
automated records and files. Ability to compile and organize data and information for reports.
Superior customer service skills.
General familiarity with typical commercial off the shelf software 
products required. 
 
Qualifications:
Training and/or Education:
Graduation from high school or GED. Advance courses in Secretarial skills and computer operations skills required.
 
Required Experience:
One year of computer operations, secretarial or office experience, or combination of each.

Job Features
Job Category Technology Help Desk Technician
Duration 36 Months
Job Location Norfolk, VA

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